Expert Auto Service You Can Trust

Mellica Askari

3 years ago

Norman and the crew are some of the most honest, hard working people I've met. After having a horrible experience with South Slope Auto (they would keep my car for months at a time, and would charge me twice when they didn't fix the issue initially and had to do the service again) I feel so lucky to have brought my car in to T & D. As a woman car owner, I've always had to have my guards up super high with every mechanic consultation. What an amazing feeling it is to know that whenever I have any issue with my car, Norman will let me know exactly what's going on without piling on a bunch of other issues that would cost me extra. I used to wait at least 6 weeks to get my car back for a check engine light, and now I get it back in 2-3 days. This car shop is the definition of no-nonsense; it is their goal to get your car taken care of as quickly as possible and to do such a good job that you won't have to come back. Everyone in there treats me with such great respect and hospitality which I really appreciate as a girl going into such a male-majority space. Norman is super easy to reach, is a great communicator, passionate about what he does, and always makes sure his customers' needs come first. This team is the best mechanic crew in the city, you will never regret bringing your car here!

Nikki Persad

a year ago

Took my 2018 Jeep Compass in for an EVAP code. Met Norman and immediately felt comfortable. This guy came off as honest and straight to the point. I didn't feel like he was trying to rake money from me instead he was trying to save me money! It can be daunting as a lady to venture to mechanic shops. If you are in this position and need a car fix, definitely give him a try. Anticipate leaving your car for a day or so.

Edwin Robles

9 months ago

Very good mechanic, honest and reliable. Fair with the prices. You will be satisfied once you receive the car back. All work is done on a timely basis.

william li

5 years ago

Referred to Norman’s shop by my friend. Couldn’t be happier with his service. Changed my front brake pads, rotors, rear brakes, air and cabin filter for half the cost of the dealer. All genuine parts from Lexus used.

Max Rosero

a year ago

Norman is THE best! Not only is he honest and reliable but he's easy to work with, charges very fair prices, never makes you feel bad about your car, and is always willing to explain things to you without being condescending. It's the first place I sent my mom after someone nearly took off her door in a car accident and there's no one I'd trust more with taking care of her. He does it all: electrical, body work, you name it. He's won my business for as long as I own a car in NYC.

Nelson E

2 months ago

Norman is the man for the job. His team fixed my car with care/quality work for years. Local guy been going to his shop for years

Lenny Cheng

3 months ago

I called about 10 shops trying to get a valve adjustment done, and they all refused until I tried T & D. Norman is very straight to the point and charged me what I thought was an extremely reasonable price. I even screwed up with bringing in fake parts and he took it in stride and helped me correct it. Will definitely come here for any future issues.

Sultan Mahmud

4 months ago

Came in for a quote... Norman gave me a straight forward number no upsells. Came by a week later and spoke to Josh to get differential oil change. The shop is BUSY but they were able to accommodate. I've been looking for a local shop will be returning in the future for maintenance work.

mamadou k sakho

Edited 8 months ago

Ok this will be a really detailed review. As I want to give people the detailed experience and the attention and service I received. I was recommended by one of my friends because I was having an issue with my car running rough. After I got it towed here, the owner Norman spent a few days diagnosing and called me back and informed me my head gasket blew. This would require an engine rebuild and they can do it where they would put in a lot of brand new parts. The car sat at the shop for a few months as he really did take his time and wanted to give me the car back in as perfect condition as possible. He kept me up to date throughout the whole process and sent me photos as well to keep me informed. He changed one of my right tires, gave me a newer batter which is an AGM, also got my inspection done because it expired while it was in the shop. Also informed me of an issue that I can fix later down the road as well. All in all he was very honest and fair in pricing and everyone knows that is supremely hard to find in mechanics. These guys are reliable, friendly and informative. Every issue with my car he broke it down and explained to me how it should properly be operating. So even a beginner will totally be able to comprehend his breakdowns. This is overall just a great service and experience. Thanks to Norman and the guys at T & D auto.

Barnabas Ng

7 months ago

Norman and the rest of the team did an amazing job fixing up my engine! New York rats are a problem so some of my wires were chewed up, resulting in the car not running. After several weeks of trying to find time to fit in a visit, I finally was able to get a day that worked for my schedule. The car was brought in during the morning and within several hours, the engine bay was cleaned and it was running again. Price was transparent and fair and I would definitely stick with this shop as my main for any future needs if they arise.